Getting Debugging Information
Follow these steps to report detailed debugging information.
Chrome
- Open Authenticator
- Right click Authenticator and click “Inspect”
![step2](/assets/debugging-screenshots/chrome/step2.PNG)
- Go to the “Console” tab
![step5](/assets/debugging-screenshots/chrome/step3.PNG)
- Copy and paste any messages into the issue description
![step4](/assets/debugging-screenshots/chrome/step4.PNG)
Firefox
- Go to
about:debugging
- Check the box that says “Enable add-on debugging”
![step2](/assets/debugging-screenshots/firefox/step2.PNG)
- Click the link that says “Debug” under Authenticator
![step3](/assets/debugging-screenshots/firefox/step3.PNG)
- Click “Ok”
![step4](/assets/debugging-screenshots/firefox/step4.PNG)
- Make sure that you are on the console tab
![step5](/assets/debugging-screenshots/firefox/step5.PNG)
- Open Authenticator again
- Copy and paste any messages into the issue description
![step7](/assets/debugging-screenshots/firefox/step7.PNG)